At SKOUTAIRGUNS.SHOP, we only sell new and original products with a warranty. We only offer used products in the "SECOND HAND" section.
The warranty applies as long as the product is used under normal conditions.
The warranty period begins from the date of purchase invoice, so when you make your purchase at SKOUTAIRGUNS.SHOP, you will directly benefit from the warranty offered by the product manufacturer.
This means that any failure or defect in the product supplied by SKOUTAIRGUNS.SHOP will be fully covered within the warranty period.
HOW LONG DOES MY WARRANTY LAST?
The warranty period starts from the date of purchase invoice. The warranty duration for all our new products is 2 years.
Products listed in the "SECOND HAND" section come with a 6-month warranty.
HOW DO I CLAIM A WARRANTY FOR A PRODUCT?
To make things as easy as possible for you, here are the simple steps:
If you have any problem with a product sold by SKOUTAIRGUNS.SHOP, you can directly contact our customer service via WhatsApp at +34 666 712 245 or by email at info@skoutairguns.shop.
We only need to know:
The invoice number of the purchase.
Photos of the products.
Once we receive the information, we will take care of managing the warranty, keeping you informed at all times about the status of the process. If we need any additional information, we will contact you directly.
WHAT DOES THE WARRANTY COVER?
In applicable cases, the warranty will cover (according to each particular case):
Repair.
Replacement with the same or similar product.
Refund of the product's paid amount.
The warranty will not be valid if:
The rifle has been disassembled and reassembled incorrectly.
It is found that the lubrication used is not recommended.
Non-original parts have been incorporated.
The product shows signs of abuse.
The warranty covers the products when they have been used according to the instructions and for the purposes they were designed for.
WHAT IS NOT INCLUDED IN THE WARRANTY?
The warranty does NOT cover:
O-rings, screws, seals, springs, stocks.
Any damage caused by the owner's negligence.
Damages occurring during transportation/shipping.
Damages caused by abuse or lack of maintenance.
Parts subject to natural wear and tear due to use.
Damages caused by using the product on other objects or property.
Any other expenses.
The warranty does not cover failures or anomalies in the products when they have been misused or modified by third parties.
The warranty does not include transportation costs.
At SKOUTAIRGUNS.SHOP, we want you to be fully satisfied with every purchase you make.
If you have any doubts during the process, you can directly ask our customer service by sending a WhatsApp to +34 666 712 245 or an email to info@skoutairguns.shop.
Thank you.
